In order to use Ping you will need a valid license key. If you have downloaded the free trial or purchased a license you should have an email from firstname.lastname@example.org. Please note that this email is sent directly to the billing contact email address that you have provided.
NOTE: If you have not received the license email please check your email spam folder. If you cannot find the email then please contact email@example.com
The email contains a license key, a control number and a license JSON file (attachment).
- Navigate to Admin > License Management (you will need to be logged in as an administrator or the super admin to view this menu)
- You will see a table with your license listed, click on the edit (pencil) icon.
- Enter the license key,
- Enter the control number
- Enter the registered email. This is the email address the license email was sent to.
- Upload the license file <organisationName>.json that was attached to the license email.
- Click Update.