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Full Ping Uninstall

Full Ping Uninstall

At some point you may need to do a complete uninstall of Ping on a server. This is a simple process and the steps below help you understand what is needed.
NOTE: Please ensure you have taken a backup of the Ping database before a clean uninstall if you intend to reinstall on this or another server.

 

STEPS TO FOLLOW TO DO A COMPLETE UNINSTALL OF PING.
  1. RDP onto the Ping server
  2. Go to Windows Add/Remove Programs and Uninstall Ping
  3. Go to the C:/ drive and delete the Ping <version> folder and sub directories
  4. Delete the Ping Database:
    • Download and install Robo 3T (a GUI client for MongoDB fromerly called Robomongo) or open if already installed.
    • Select the localhost:27017 connection or click create in the top left corner, follow all the default setup values to create the localhost connection, and then select this new connection.
    • Click Connect.
    • Identify the Ping database ‘pingalerting’ and right click this on the database name on the left under connection details and select ‘Drop Database’.
    • Select OK to confirm
    • Close Robo 3T
  1. Ping has now been fully uninstalled.

NOTE: if you have used the backup database option there will be a copy of the Ping alerting database with the name you specified in the list of databases.You can follow the steps above if you no longer need that database backup.